17 most frequent questions from the customers

Q1. 1.What can you do for me?

We offer one-stop sourcing service from China

√ Source products you need and send quotation

√ Place orders and follow up production schedule

√ Check quality when goods are finished

√ Send checking report to you for confirmation

√ Handle exporting procedures

√ Offer importing consultation

√ Manage assistant when you are in China

√ Other exportation business cooperation

 

 

Q2. What are you strengths?

Working experience:All our service members have many experiences working in the sourcing products fields.They know the market quite well and always can find the right suppliers efficiently.Since recently years we serve clients coming from all around the world such as chile, suiza, india, romania, America,Brazil,Venezuela,Dubai,Russia,Sudan,South Africa, ecuatorial quinea and so on,we win great praises and use as motivation to keep progressive.

Location:our headquarter is located in DaLian, our Dalian company mainly do the Import bussiness before, and has more than 10 years history, the guangzhou and Yiwu office is starting the export sourcing bussiness in recently 5 years.

Guangzhou,guangdong, is the most important export province in china, and our office is nearby canton fair complex. There are so many manufacture for all kinds of products what you need in guangdong,We have co-operation with most of the factories and we can easier to find the supplier for your product and get the competitive prices,Also it is quite easy for us to find the good suppliers.our company take around 50 minutes to baiyun international airport, and 1 hour to foshan, one hour to shenzhen, one hour high speed train to hongkong, Surely it is also convenient for you to travel different cities when you come to guangzhou.

Yiwu, Many guests plan to come to Yiwu and have a question: “why Yiwu? ” Tell me why Yiwu

Yiwu is located in the east of China, near Shanghai. Yiwu is famous for its largest general merchandise wholesale market in Yiwu market, China International Trade City.

5. The characteristics of Yiwu market are as follows:

(1) The largest supply of small goods in the world

(2) Commodity purchasing station from 1901

You don’t need to go anywhere else, just in the Yiwu market.

(3) Zero distance contact with 58000 Chinese suppliers

You can see, you can touch, you can take photos, big design your choice

(4) All day display of 410000 consumer goods

It’s open eight hours a day (9 a.m. – 5 p.m.), seven days a week, 365 days a year, like a permanent fair

(5) Accept a small amount, you can mix a large number of items in one container

Unlike Guangzhou and other cities in China, the minimum quantity of Yiwu usually starts from one carton, but it is still the wholesale price. Buyers in Guangzhou and other cities in China generally have to buy container goods to receive preferential valuables.

(6) All prices in the Yiwu market are the highest factory prices

Yiwu is the heart of the world factory. 90% of the shops in Iwu market sell the factory directly.

(7) Most of the outputs are archived and can be delivered in a week

Time is money.

Main products of Yiwu market:

(1) Clothes and shoes: T-shirt, clothes, sportswear, underwear, jeans, underwear, socks, boots, sneakers.

(2) Fashion accessories: hat, hat, coat, belt, gloves, sunglasses, watch, handbag, handbag.

(3) Gifts and handicrafts: Christmas products, crystal handicrafts, handmade metals, holiday gifts and embellishments, photos and drawings, key chains, candles and candle holders.

(4) Health and beauty: massage appliances, electronic cigarettes, make-up and make-up tools, skin hygiene bottles, smoky perfume in bottles, personal hygiene.

(5) Family and Garden: baby products, bathrooms and washrooms, bedding, barbecue, kitchenware, kitchenware.

(6) Jewelry: bracelets and bracelets, brooches, earrings, jewelry systems, necklaces, rings, silverware, silverware and silver stainless steel jewelry, gemstones.

(7) Office and school supplies: pens, notebooks, calculators, educational supplies

8. Promotional products: key chain, hat, shoelace, digital photo frame, coaster, golf supplies, T-shirt.

(9) Sports and outdoor activities: camping, games, pets and products, motorcycles, sports products.

(10) Toys: dolls, R / C toys, educational toys, balls, electric toys, plastic toys.

That’s why we’re looking for Yiwu Then why don’t you come to Yiwu?

Welcome to Yiwu!

 

Low service charge:We are looking forward long-term cooperation.Our original intention is to help small and medium business developing,therefore,keeping good quality service,we offer the reasonable service charge as low as 3%.

Third party cooperation:since we export for years,we are supported by many third parties such as shipping companies(PIL MSC APL OOCL CMA etc.),trailer companies,express companies and so on.Comparing with whom don’t cooperate with them long time,those third party companies offer us better price and intimate service.As a result,we can offer lower delivery charge for you.

 

Q3.What kind suppliers your company contacted? All factories?

It depends on the products you require.

If your quantity can reach factories’ MOQ,we surely choose factories as priority.

If your quantity is less than factories’ MOQ,we will negotiate with factories to accept your quantity.

If factories can’t reduce,we will contact with some big wholesalers who with good price and quantity.

Q4. Is there any MOQ when placing orders from you?

It depends.

If the factories have enough stocks,we can accept your quantity;

If no enough stocks,factories would ask MOQ for new production.

Sometimes we can also add the orders to factories’ big clients’,they can arrange producing together.In this situation,small quantity is acceptable.

 

Q5.If I buy for my home use,how can I do?

No matter for selling or home use,we care about your demands.

Just moving your fingers to send us email,we will manage the goods to your country.

 

Q6.How do you search suppliers for our orders?

Normally we will give preference to those suppliers who cooperate well before cause they are tested to offer good quality and price.

For those products we don’t purchase before,we do as below.

Firstly,we find out the industrial clusters of your products,like toys in Shantou,electronic products in Shenzhen,Christmas products in Yiwu.

Secondly,we search the right factories or big wholesalers depending on your requirement and quantity.

Thirdly,we ask quotation and samples for checking.Samples can be delivered to you request(sample fee and express charge is paid by your side)

 

 

Q7.What kind of shipment you offer?

We offer sea shipping which could be suitable for full container or less than one container load.Air cargo is also available(good choice for valuable but small volume products).

For the sea shipping we have below 3 terms:

EXW (Ex Works) Your forwarder need to pick up cargoes in our warehouse and arrange delivery to your assigned place.

FOB (Free on Board) You need to pay FOB shipping fee, which covers all cost to forward and load cargoes on board.

CIF (Cost Insurance and Freight) You pay for CIF shipping fee, which covers all cost to forward the port of your destination.

 

 

 

Q8..Is your price is lower than suppliers’ from Alibaba or Made in China?

It depends on your requirement.

Suppliers in the B2B platforms may be factories,trading companies,second or even third part middlemen.There are hundreds of price for the same product and it is very hard to judge who they are by checking their website.

Actually,those clients who purchased from China before may know,there is no lowest but lower price in China.Without taking quality and service into consideration,we can always find a lower price when keep searching.However,as our past experience sourcing for our clients,they focus on good cost performance rather than lowest price.

We keep the promise that quoted price is same as the supplier’s and no any other hidden charge.(detailed instructions please check Our Price page).As a matter of fact,our price is middle level comparing with the B2B platform suppliers’,but we offer you a easier way to buy goods from different suppliers who maybe located in different cities.This is what the B2B platform suppliers’ can’t do cause they normally only focus on one field products.For example,those who sells tiles may not know the lighting market well,or who sells sanitary wares may not know where to find a good supplier for toys.Even they can quote you price for what they find,normally they still find from Alibaba or Made in China Platforms.

 

Q9.If I already buy from China,can you help me to export?

Yes!

After your purchasing by yourself,if you worry about the supplier can’t do as you require,we can be your assistant to push production,check quality,arrange loading,exportation,customs declaration and after-sales service.

The service fee is negotiable.

 

 

Q10.If the delivery charge is higher than the goods’value,how I can do?

Some customers may face an embarrassing question that the delivery charge is higher than the value of goods.How can you do?Here we offer two suggestions.

Firstly,purchasing more items instead of small quantity.Since our company help source many kinds of goods,you can ask your friends or others to share the delivery charge if they have plan to buy things from China.

Secondly,if the quantity is small and you really can’t find someone to share charge with you,we suggest you to buy in your domestic market.After all,the domestic price may be less than what you pay for buying from China cause the retailers import big quantity one time.

 

 

Q11.Can you give us your service fee structure and working style procedure too?

Our sourcing service is totally free, and you don’t pay a cent for our services until you place your first order.

We will try our best to source more suppliers for our customers, and quote the best price. Customers only need to pay us certain service fee in the balance payment. The service fee depends on the total order amount, which is 3%-5% of the total product value. For more details, you can check: www.jazexport.com

 

Q12. What if the price you offered is less competitive than the one I find on Alibaba? Or I want to buy from my own supplier but still want to use your service to coordinate between the supplier and me.

There are two different situations for service fee:
1. For client buying products from his own supplier and he communicates with supplier for all production process, we only help check quality and arrange shipping. If there’s quality issue, we will help client negotiate with supplier. In this case, we charge 5% fee.

2. We help client communicate with supplier for the whole process, like making samples or producing. In this way, we charge 5%-10% service fee based on product value, regardless of the supplier is found by client himself or us. We also help check quality and arrange shipping.

Although client pays a little bit more service fee in the second service, we can help client save lots of time in communicating with suppliers. If there are quality issues happen, we help you negotiate with the supplier on behalf of you until the problems are fixed.

Q13. Do you handle samples checking and then send the final product to Amazon? or you are not responsible for checking samples?

Our service includes: find suppliers and sourcing products from China, and quote to customers the best prices; negotiate with suppliers for samples, production and packaging; customize logo and packaging; quality control; arrange shipping to FBA .(maybe consolidate goods with other customers to the same destination so that shipping fee will be saved).

Samples checking is free. We will ask for samples from suppliers once customers are satisfied with the quotation. Then, we send them to customers for quality checking, and customers decide whether to purchase it in bulk.

Q14. Do you accept payment via PayPal? Is there any other way?

About the payment terms, we accept four payment terms: Paypal (when the amount is under $500, and mostly used for sample payment), Wire Transfer, Western Union, and MoneyGram (when the amount is over $500).

Q15. Will you give the list of suppliers details to my clients and then they need to choose and contact the suppliers? or you will send the final quote to my clients after you negotiate with the suppliers?

We will try our best to source several different suppliers for 1 item, and select the best 1-2 of them, then send the quotation to customers.

Normally we don’t offer our supplier’s information to customers, as our working pattern is that customers working with us, and we work with our suppliers.

But the main reason is that most of our suppliers don’t directly work with foreign customers as they don’t have English-speaking staff. Our 3%-5% service fee is not only charged to source suppliers, but also for, the most important part, negotiating with suppliers efficiently to save time and money for customers.

 

Q16. Does the total order value should be above $1000, regardless of MOQ?

Minimum $1,000 product value for each item, which means customers need to purchase at least $1000 for 1 item, so the order quantity depends on the unit price (Most of our suppliers are factories, and their MOQ is around this amount.).

Q17. About the payment terms

For the order with total value below $5000, full payment be made before production.
For the order with total value over $5000, 30% deposit and 70% be made before shipping.

 

 


Post time: Sep-17-2020